Return Policy

We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions. This policy applies to sales made through this page. For Bookshop affiliate orders, please contact that company.

Last Updated: Sep 14 2020

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://www.tinybooksonline.com/terms-and-conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. If you want to try to cancel your order, call or text (412) 585-2651 as soon as possible and we will do the best we can to cancel the order.

Returns

If a book is damaged,  we will replace that book with the same ISBN, but you must contact us within 14 days of delivery.

Non-book items like puzzles, craft sets, gifts, etc. may be returned within 14 days. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: books, “Bargain” or “Clearance” items, consumables (food, beverages, dry tea, etc.), gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases.  These items are not eligible for return, refund or exchange.

Special order items that are not usually carried and have been ordered specifically at your request may not be returned.

Shipping

To initiate a return, please call us at (412) 585-2651 or send an email through this site.  You must contact us for a return slip before sending your item. We require a return slip to accompany your return.

All returned merchandise should be sent to us at 1130 Perry Highway Suite 106, PITTSBURGH, PA, 15237. All returned merchandise must be sent by a trackable method.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

Other General Terms

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

If you receive your order and find an item to be missing, incorrect or damaged you must contact the store within 7 days of delivery.